Customers

AHG RL Schedules and Updates

Please see below for most recent AHG RL update:

12TH SEPTEMBER 2019 - UPDATE
AHG RL would like to advise that the unplanned outage of complete access to website and portal has been restored.
If you incur any further issues please contact
rlqueries@ahgrl.com.au or via phone on 1800 874 885.

Customer Portals

CAPcargo Access

To request access to the CAPcargo portal please email rlqueries@ahgrl.com.au

CAPcargo is the Transport Management System (TMS) used by AHG Refrigerated Logistics and provides a consistent experience across each of our brands. The CAPcargo portal allows our customers to:

  • Submit Transport orders.
  • Obtain Consignment notes.
  • Obtain Pallet labels.
  • View Proof of Delivery notices.
  • Retrieve Invoices.

You can learn more about CAPcargo through our tutorial videos here. For a downloadable copy of the CAPcargo Portal User Guide, please click here.

To request access to the CAPcargo portal please email rlqueries@ahgrl.com.au

Order For Transport (OFT) templates

For manual orders please select the correct 'Order for Transport' form from the list below:

Scott's Order for Transport

Rand/Harris Order for Transport

JAT Order for Transport

JAT Ex Innisfail Bundaberg Mareeba Tully Order for Transport

Refrigerated Logistics Departure and Arrival Schedule (Lead Times)

For assistance in completing these OFT’s click here to download the index guide. 

Fuel Levy Surcharges

Dear valued customer,

For your information, the current fuel surcharges are:
ROAD: 12.75% (2 September - 15 September) - Fortnightly
RAIL: 11.55% (1 September - 30 September) - Monthly.

Pacific National Rail Updates

Please see below for most recent Pacific National Rail notices and updates:

National Customer Advice - Alteration to Pacific National's Service Plan - Effective 30th June 2019

National Customer Delayed Rail Advice - Friday 13th September 2019

National Customer Delayed Rail Advice - Thursday 12th September 2019

National Customer Delayed Rail Advice - Monday 9th September 2019

National Customer Delayed Rail Advice - Friday 6th September 2019

National Customer Advice - Derailment of Another Operator's Train at Kyarran NSW 5th September 2019
- Update 1

National Customer Delayed Rail Advice - Thursday 5th September 2019

National Customer Delayed Rail Advice - Wednesday 4th September 2019

National Customer Delayed Rail Advice - Monday 2nd September 2019

National Customer Delayed Rail Advice - Friday 30th August 2019

National Customer Delayed Rail Advice - Thursday 29th August 2019

National Customer Delayed Rail Advice - Monday 26th August 2019

National Customer Delayed Rail Advice - Friday 23rd August 2019

National Customer Delayed Rail Advice - Monday 19th August 2019

National Customer Delayed Rail Advice - Friday 16th August 2019

National Customer Delayed Rail Advice - Thursday 15th August 2019

National Customer Advice - Alteration to Freight Availability Services 2PSE & 2PSP

National Customer Delayed Rail Advice - Monday 12th August 2019

National Customer Advice - NSW North Coast Mainline Closed due to Bushfires 11th August 2019

National Customer Delayed Rail Advice - Friday 9th August 2019

National Customer Delayed Rail Advice - Thursday 8th August 2019

National Customer Advice - Disruption to Pacific National Services

National Customer Delayed Rail Advice - Monday 5th August 2019 

National Customer Delayed Rail Advice - Wednesday 31st July 2019

National Customer Delayed Rail Advice - Tuesday 30th July 2019

National Customer Delayed Rail Advice - Monday 29th July 2019

National Customer Delayed Rail Advice - Friday 26th July 2019