Customers

AHG RL Schedules and Updates

Please see below for most recent AHG RL Service Schedule:

EASTER/ANZAC Day Schedule 2019

Customer Portals

CAPcargo Access

To request access to the CAPcargo portal please email rlqueries@ahgrl.com.au

CAPcargo is the Transport Management System (TMS) used by AHG Refrigerated Logistics and provides a consistent experience across each of our brands. The CAPcargo portal allows our customers to:

  • Submit Transport orders.
  • Obtain Consignment notes.
  • Obtain Pallet labels.
  • View Proof of Delivery notices.
  • Retrieve Invoices.

You can learn more about CAPcargo through our tutorial videos here. For a downloadable copy of the CAPcargo Portal User Guide, please click here.

To request access to the CAPcargo portal please email rlqueries@ahg.com.au

Order For Transport (OFT) templates

For manual orders please select the correct 'Order for Transport' form from the list below:

Scott's Order for Transport

Rand/Harris Order for Transport

JAT Order for Transport

JAT Ex Innisfail Bundaberg Mareeba Tully Order for Transport

Refrigerated Logistics Departure and Arrival Schedule (Lead Times)

For assistance in completing these OFT’s click here to download the index guide. 

Fuel Levy Surcharges

Dear valued customer,

For your information, the current fuel surcharges are:
ROAD: 14.09% (15 Apr - 28 Apr) - Fortnightly
RAIL: 11.05% (1 Apr - 30 Apr) - Monthly.

Pacific National Rail Updates

Please see below for most recent Pacific National Rail notices and updates:

National Customer Advice - 2019 Easter & Anzac Day Customer Service Plan

National Customer Advice - Sydney-Brisbane Mainline Closed 15th April 2019
- Update 1
- Update 2

National Customer Delayed Rail Advice - Monday 15th April 2019

National Customer Delayed Rail Advice - Friday 12th April 2019

National Customer Delayed Rail Advice - Monday 8th April 2019

National Customer Delayed Rail Advice - Glenbrook NSW 4th April 2019

National Customer Delayed Rail Advice - Thursday 4th April 2019

National Customer Delayed Rail Advice - Wednesday 3rd April 2019

National Customer Delayed Rail Advice - Monday 1st April 2019

Perth Customer Service Bulletin - Friday Morning 29th March 2019

National Customer Advice - North Coast Disruption (4BM4 incident at Grafton) Thursday 28th March 2019

Perth Customer Service Bulletin - Wednesday Forecast 27th March 2019

Perth Customer Service Bulletin - Monday Forecast 25th March 2019

Perth Customer Service Bulletin - Friday Morning 22nd March 2019

Perth Customer Service Bulletin - Wednesday Morning 20th March 2019

National Customer Advice - Delay to trains 6SP7 & 7SP7 17th March 2019
- Update 1
- Update 2

Perth Customer Service Bulletin - Wednesday Morning 13th March 2019

Melbourne Customer Service Bulletin - Tuesday morning update 12th March 2019

National Customer Advice - WA Bushfires 4th March 2019 - Mainline Closed
- Update 1
- Update 3
- Update 4
- Update 5

Perth Customer Service Bulletin - Friday Morning 8th March 2019

Perth Customer Service Bulletin - Thursday Morning 7th March 2019

Perth Customer Service Bulletin - Tuesday Morning 5th March 2019

Perth Customer Service Bulletin - Tuesday Forecast 5th March 2019

Perth Customer Service Bulletin - Monday Forecast 4th March 2019

Perth Customer Service Bulletin - Friday Morning 1st March 2019