Customers

AHG RL Schedules and Updates

Please see below for most recent Pacific National Rail notices and updates:

Customer Portals

CAPcargo Access

To request access to the CAPcargo portal please email rlqueries@ahg.com.au

CAPcargo is the Transport Management System (TMS) used by AHG Refrigerated Logistics and provides a consistent experience across each of our brands. The CAPcargo portal allows our customers to:

  • Submit Transport orders.
  • Obtain Consignment notes.
  • Obtain Pallet labels.
  • View Proof of Delivery notices.
  • Retrieve Invoices.

You can learn more about CAPcargo through our tutorial videos here.

To request access to the CAPcargo portal please email rlqueries@ahg.com.au

Order For Transport (OFT) templates

For manual orders please select the correct 'Order for Transport' form from the list below:

Scott's Order for Transport

Rand/Harris Order for Transport

JAT Order for Transport

JAT Ex Innisfail Bundaberg Mareeba Tully Order for Transport

Refrigerated Logistics Departure and Arrival Schedule (Lead Times)

For assistance in completing these OFT’s click here to download the index guide. 

Fuel Levy Surcharges

Dear valued customer,

For your information, the current fuel surcharges are:
ROAD: 12.03% (18 Feb - 3 Mar) - Fortnightly
RAIL: 9.65% (1 Mar - 31 Mar) - Monthly.

Pacific National Rail Updates

Please see below for most recent Pacific National Rail notices and updates:

Services Operating Between Christmas & New Year (Click here for service timetable) 

National Customer Advice - Track Works & Public Holiday Working 8th - 11th March 2019

PACIFIC NATIONAL DERAILMENT UPDATES - SUPERFRIEHGTER 5PS6 
- Saturday 16th February update
Monday 18th Update
- Update 1
- Update 2
- Update 3
- Update 3.1
- Update 4
- Update 5
- Update 5.1
- Update 6
- Final Update

Pacific National Customer Advice - Train 3SM2 Delayed Availability at North Dynon

Pacific National Customer Advice - Failure of Another Operators Train - Train 3PM6 Delayed

Perth Customer Service Bulletin - Wednesday 13th February 2019

Perth Customer Service Bulletin - Thursday morning 7th February 2019

Perth Customer Service Bulletin - Wednesday 6th February 2019

Perth Customer Service Bulletin - Tuesday 5th February 2019

PACIFIC NATIONAL CUSTOMER ADVICE - Delays to Trains 6MP5, 7SP5 & 6PM6 - Update 1

National Customer Advice - NSW Track Works 8-11th February 2019. Click here for timetable

Perth Customer Service Bulletin - Thursday 31st January 2019

Perth Customer Service Bulletin - Friday 25th January 2019

Perth Customer Service Bulletin - Wednesday Morning 23rd January 2019

Perth Customer Service Bulletin - Monday Morning 21st January 2019

Perth Customer Service Bulletin - Friday Morning 18th January 2019

National Customer Advice - Delay to Pacific National Trains 

Perth Customer Service Bulletin - Thursday Morning 17th January 2019

Perth Customer Service Bulletin -Tuesday Morning 15th January 2019

Perth Customer Service Bulletin - Monday Morning 14th January 2019

National Customer Advice - WA Bush Fires Potential Delays to Pacific National Trains - Sunday 13th January 2019
- Update 1

Customer Service Bulletin - Perth Morning Tuesday 8th January 2019

PFT Customer Advice - Trains Cancelled ex-Perth due to Mainline Closure

National Customer Advice - UPDATE 1 Derailment of Another Operator's Train - Mainline Closure-
- Update 2
- Update 3
- Update 4

Pacific National Australia Day & Track Works Timetable - 23rd - 28th January 2019

Perth Customer Service Bulletin - Friday Afternoon 28/12/2018

MFT Customer Advice - Delay to train 5MP5 27/12

National Customer Advice - Mainline Closure Sydney-Brisbane (Severe Weather Conditions) 21st Dec 2018
- Update 1
- Update 2

RAND - MFT Customer Advice - Delayed rail service ex Brisbane

Customer Service Bulletin - Perth Thursday 20th December 2018

Customer Service Bulletin - Perth Wednesday Morning 19th December 2018

Customer Service Bulletin - Perth Tuesday Morning 18th December 2018

National Customer Advice - Final Christmas/New Year Service Plan & Terminal/CSC Hours

Customer Service Bulletin - Perth Monday Morning 17th December 2018

National Customer Advice - Delay to Pacific National Trains 6BA6, 6BM4, 7SP7, 7SP5, 7BS3

NQ Track Closure - Between Townsville and Cairns due to Flooding at Cardwell
- Update 1
- Update 2

National Customer Advice - Delay to Pacific National Trains 3PS6, 4MP5, 5BM4 & 5BS6

Customer Service Bulletin - Perth Friday Morning 14th December 2018

National Customer Advice - Mainline Closure Between Albury-Somerton Due to Flooding 13th Dec 2018
- Update 1
- Update 2

Delay to Pacific National Services - Perth Arrivals Thursday 13th December 2018

Customer Service Bulletin - Perth Thursday 13th December 2018

Customer Service Bulletin - Perth Monday 10th December 2018

Delay to Pacific National Services - Brisbane Departures Tuesday 4th December
- Update 2 Wednesday 5/12
- Update 3 Thursday 6/12
- Update 5 Saturday 8/12

Customer Service Bulletin - Nth Qld Intrastate Thursday 6th December 2018

Customer Service Bulletin - Perth Thursday 6th December 2018

Customer Service Bulletin - Perth Wednesday 5th December 2018

Customer Service Bulletin - QLD Intrastate Wednesday 5th December 2018

Delays to Pacific National trains departing Brisbane - 4th December 2018 

Customer Service Bulletin - Perth Monday 3rd December 2018

Customer Service Bulletin - Perth Monday forecast 3rd December 2018

Customer Service Bulletin - Perth Sunday 2nd December 2018

Customer Service Bulletin - Brisbane Friday 30th November 2018

Customer Service Bulletin - Perth Friday 30th November 2018

NQ Track Closed between Bundaberg and Gladstone due to Bush Fires - Update 1
- Update 2
- Update 3

Customer Service Bulletin - Perth 27th November 2018

Customer Service Bulletin - Perth Update 26th November 2018

Queensland Customer Advice - NQ Service Alterations 29 Nov - 1 Dec 2018

Delay to Pacific National Services - Track Incident Update 1
- Update 2

National Customer Advice - Mainline closure between Adelaide & Tailem Bend - Restored

National Customer Advice - Mainline closure between Adelaide & Tailem Bend 21st Nov 2018

Customer Service Bulletin - Perth Thursday 22nd November 2018

Customer Service Bulletin - Brisbane Thursday 22nd November 2018

Disruption to Pacific National Services - Melbourne Freight Terminal - Yard Derailment

Delay to Pacific National Services - Sydney (2SP7) / Brisbane (7BP5) to Perth
- Update 2

Delay to Pacific National Services - Perth Update

Delay to Pacific National Services - Perth Update

Delay to Pacific National Services - Perth Update 

Delay to Pacific National Services - Perth Update 

Delay to Pacific National Service - Brisbane - Melbourne Train 3BM4 

Delay to Pacific National Service - Train 6PM6 

Train Service 3BM6 24hr delay - Ex Brisbane into Melbourne due Thursday 1 November 2018

NSW Track Works - Revised schedule and altered Freight Availability times

Delay to Pacific National Service - Train 4BM6

Delay to Pacific National Service - Train 3BS6

Delay to Pacific National Service - Perth-Melbourne Train 6PM6

Track Works - NSW North Coast - 13th-15th October 2018

Train 3BM4 Delay & Freight Availability

2018 Pacific National Peak Service Plan

Late Rail notice on Adelaide/Melbourne Service

Pacific National Public Holiday Service Availabilities - Sydney Update (National Advice Here)

Tuesday 18th Sept. North Qld Intrastate Customer Service Bulletin

Monday 17th Sept. SA derailment - Customer Service Bulletin