Customers

Customer Portals

CAPcargo Access

To request access to the CAPcargo portal please email rlqueries@ahgrl.com.au

CAPcargo is the Transport Management System (TMS) used by AHG Refrigerated Logistics and provides a consistent experience across each of our brands. The CAPcargo portal allows our customers to:

  • Submit Transport orders
  • Obtain Consignment notes
  • Obtain Pallet labels
  • View Proof of Delivery notices
  • Retrieve Invoices

You can learn more about CAPcargo through our tutorial videos here. For a downloadable copy of the CAPcargo Portal User Guide, please click here.

To request access to the CAPcargo portal please email rlqueries@ahgrl.com.au

Order For Transport (OFT) templates

For manual orders please select the correct 'Order for Transport' form from the list below:

Scott's Order for Transport

Rand/Harris Order for Transport

JAT Order for Transport

Refrigerated Logistics Departure and Arrival Schedule (Lead Times)

For assistance in completing these OFT’s click here to download the index guide. 

Fuel Levy Surcharges

Dear valued customer,

For your information, the current fuel surcharges are:
ROAD: 15.42% (6 January - 19 January) - Fortnightly
RAIL: 11.30% (1 January - 31 January) - Monthly

Pacific National Rail Updates

Please see below for most recent Pacific National Rail notices and updates:

National Customer Advice - Australia Day - January 2020

National Customer Advice - Pacific National Off-Peak Plan Commencing 5th January 2020

National Customer Advice - Track Possession NSW - Effective 11-12th January 2020

National Customer Delayed Rail Advice - Friday 17th January 2020

National Customer Delayed Rail Advice - Thursday 16th January 2020

National Customer Rail Advice - Derailment of Train at Euabalong West NSW - 14th January 2020
-
 National Customer Rail Advice - Derailment of Train at Euabalong West NSW - 14th January 2020 - UPDATE 1
- National Customer Rail Advice - Derailment of Train Euabalong West, NSW - 14th January 2020 - UPDATE 2
- National Customer Rail Advice - Derailment of Train Euabalong West, NSW - 14th January 2020 - UPDATE 3

National Customer Delayed Rail Advice - Tuesday 14th January 2020

National Customer Delayed Rail Advice - Monday 13th January 2020

National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn and Moss Vale to Unanderra - Friday 10th January 2020
- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn and Moss Vale to Unanderra - Monday 13th January 2020 - UPDATE 1

National Customer Delayed Rail Advice - Friday 10th January 2020

National Customer Delayed Rail Advice - Thursday 9th January 2020

National Customer Delayed Rail Advice - Wednesday 8th January 2020

National Customer Delayed Rail Advice - Tuesday 7th January 2020

National Customer Delayed Rail Advice - Monday 6th January 2020

National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Friday 3rd January 2020

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Saturday 4th January 2020 UPDATE 1

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Sunday 5th January 2020  UPDATE 2

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Sunday 5th January 2020 UPDATE 3

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Monday 6th January 2020 UPDATE 4

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Monday 6th January 2020 UPDATE 5

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Tuesday 7th January 2020 UPDATE 6

- National Customer Advice - NSW Bush Fires - Mainline Closure Between Macarthur and Goulburn - Wednesday 8th January 2020 - UPDATE 7

National Customer Delayed Rail Advice - Thursday 2nd January 2020

National Customer Advice - NSW Bush Fires - Mainline Reopened Between Wyee and Morisset NSW - Wednesday 1st January 2020